All displays will be carefully packed to the best of our ability to insure a safe and damage free arrival. If free First class shipping is offered and chosen it does not include insurance. If you want your item insured in case of damage in shipping please choose Priority Mail, that includes $100. worth of insurance. When purchasing this item you are agreeing to the following: NO CLAIMS FOR SMALL BROKEN PARTS such as antennae, detached tails, leg, head, wing or broken tarsi. This sometimes happens in shipping and are an easy fix. With skeletons such as birds, a head or legs can easily be detached and bats it can be a foot or a head. When it comes to bugs, it is usually the beetle heads, especially horned beetles and Mantis are usually legs or head. These small parts are easily fixable and you should be aware that you may have to fix (glue) a part or two when purchasing items like this and we will direct you through it. We do offer videos that show you exactly how to repair these items as well. We will work with you to correct any problems that may occur as our reviews reflect. If you are not comfortable repairing an item you may return the item, return postage will be the buyers expense and a refund for the item will be refunded as soon as the item is returned less shipping cost or restocking fee if one is posted for that item.
These are all natural specimens and may have a leg or part of an antenna missing, I do my best to make sure they are very good but sometimes one gets by me, any damage is very slight and will not effect the looks of the specimen. See my feedback for confirmation. I rarely have a problem but even with good packaging it is impossible for us to Guarantee that specimens will arrive totally intact.
If you pay for Priority mail your items will be covered by postal insurance which will cover any damage in shipping-First class does not cover damage as it is not insured. The post office does now require you to bring the item in for inspection to receive postal insurance payouts. Your refund/discount will be processed once the item is presented at the post office. Returns are excepted, please contact us ASAP if you would like to return the item. Return shipping to be paid by buyer. Once the item is returned a refund will be issued minus a $8. restocking fee on each of these items ordered. There are no refunds on shipping charges.
