IF YOU PURCHASE A SECOND ITEM WITH YOUR ORDER AND SEND US A MESSAGE WITH THE ORDER THAT SAYS "GIFT", WE WILL INCLUDE A GIFT WITH YOUR ORDER. ALL ORDERS MUST HAVE 2 OR MORE DIFFERENT ITEMS (NOT ALL OF THE SAME) TO QUALIFY. OUR WAY OF SAYING "THANK YOU" FOR TAKING THE TIME TO LOOK!
All displays will be carefully packed to the best of our ability to insure a safe and damage free arrival. If free First class shipping is offered and chosen it does not include insurance. If you want your item insured in case of damage in shipping please choose Priority Mail, that includes $100. worth of insurance. If Priority mail free shipping is offered you will be covered by $100 worth of insurance. If damage occurs in shipping, the post office now requires you to bring the package in to a postal center/office for inspection before any insurance payments will be approved and the item has to be in the original shipping box with all packing as you received still in box. Your refund will be processed once the package has been inspected and the receipt from the post office acknowledging the inspection is forwarded to us. When purchasing this item you are agreeing to the following: NO CLAIMS FOR SMALL BROKEN PARTS such as antennae (there is never any guarantee on antennae as they are just too fragile), detached tails, leg, head, wing or broken tarsi. This sometimes happens in shipping and are an easy fix. When it comes to bugs, it is usually the beetle heads, especially horned beetles and Mantis are usually legs or head, other bugs, bees, wasp, dragonfly's, once in a while a leg might shake loose or the specimen release from the post due to temp fluctuations in shipping, all are a very quick fix. These small parts are easily fixable and you should be aware that you may have to fix (glue) a part or two when purchasing items like this and we will direct you through it. We do offer videos that show you exactly how to repair these items as well. We will work with you to correct any problems that may occur as our reviews reflect. If you are not comfortable repairing an item you may return the item, return postage will be the buyers expense and a refund for the item will be refunded as soon as the item is returned less shipping cost or restocking fee if one is posted for that item.
These are all natural specimens and may have a leg or part of an antenna missing, I do my best to make sure they are very good but sometimes one gets by me, any damage is very slight and will not effect the looks of the specimen. See my feedback for confirmation. I rarely have a problem but even with good packaging it is impossible for us to Guarantee that specimens will arrive totally intact.
Returns are accepted, please contact us as soon as you receive if you would like to return the item. Return shipping to be paid by buyer. Once the item is returned a refund will be issued. There are no refunds on shipping charges.
Items that ship free and are returned for incorrect address or insufficient address will be charged the restocking fee listed to cover initial shipping costs or given the option to purchase shipping for resending the item with corrected address.
If there was an original shipping fee and the item is returned for an incorrect or insufficient address and you would like the item resent, the option will be given to repurchase shipping. There are no refunds on initial shipping for an incorrect or insufficient address.
Items that ship free and are returned for incorrect address or insufficient address will be charged the restocking fee listed to cover initial shipping costs or given the option to purchase shipping for resending the item with corrected address.
If there was an original shipping fee and the item is returned for an incorrect or insufficient address and you would like the item resent, the option will be given to repurchase shipping. There are no refunds on initial shipping for an incorrect or insufficient address.
