When purchasing this item you are agreeing to the following: NO CLAIMS FOR SMALL BROKEN PARTS such as antennae (there is never any guarantee or refunds for antennae as they are just too fragile and don't always survive shipping but we will guide you on how to make a replacement with a dog or cat whisker), detached tails, leg, head, wing or broken tarsi. This sometimes happens in shipping and are an easy fix. With skeletons such as birds, a head or leg can easily be detached and with bats it can be a foot or a head. When it comes to bugs, it is usually the beetle heads, especially horned beetles and Mantis are usually legs or head, other bugs, bees, wasp, dragonfly's, once in a while a leg might shake loose or the specimen release from the post due to temp fluctuations in shipping, all are a very quick fix. These small parts are easily fixable and you should be aware that you may have to fix (glue) a part or two when purchasing items like this and we will direct you through it. We do offer videos that show you exactly how to repair these items as well. We will work with you to correct any problems that may occur as our reviews reflect. If you are not comfortable repairing an item you may return the item, return postage will be the buyers expense and a refund for the item will be refunded as soon as the item is returned less shipping cost or restocking fee if one is posted for that item.
These are all natural specimens and may have a leg or part of an antenna missing, I do my best to make sure they are very good but sometimes one gets by me, any damage is very slight and will not effect the looks of the specimen. See my feedback for confirmation. I rarely have a problem but even with good packaging it is impossible for us to Guarantee that specimens will arrive totally intact.
