Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Privacy
The information collected through purchases on Etsy sometimes includes email addresses and well as name, phone and address of the customer. This information is never shared with any third party sites and is used only for the purchase of the items and to contact the buyer regarding the purchase. If you do not wish to be contacted through your email please contact me at cupcakewurdack [!at] hotmail.com or 423-503-5627 and request that all information pertaining to your purchase be removed.
The information regarding a purchase is kept for store information indefinitely for store purposed and is never given out or sold.