When purchasing this item you are agreeing to the following: NO CLAIMS FOR SMALL BROKEN PARTS such as antennae (there is never any guarantee or refunds for antennae as they are just too fragile and don't always survive shipping but we will guide you on how to make a replacement with a dog or cat whisker), detached tails, leg, head, wing or broken tarsi. This sometimes happens in shipping and are an easy fix. With skeletons such as birds, a head or leg can easily be detached and with bats it can be a foot or a head. When it comes to bugs, it is usually the beetle heads, especially horned beetles and Mantis are usually legs or head, other bugs, bees, wasp, dragonfly's, once in a while a leg might shake loose or the specimen release from the post due to temp fluctuations in shipping, all are a very quick fix. These small parts are easily fixable and you should be aware that you may have to fix (glue) a part or two when purchasing items like this and we will direct you through it. We do offer videos that show you exactly how to repair these items as well. We will work with you to correct any problems that may occur as our reviews reflect. If you are not comfortable repairing an item you may return the item, return postage will be the buyers expense and a refund for the item will be refunded as soon as the item is returned less shipping cost or restocking fee if one is posted for that item.
These are all natural specimens and may have a leg or part of an antenna missing, I do my best to make sure they are very good but sometimes one gets by me, any damage is very slight and will not effect the looks of the specimen. See my feedback for confirmation. I rarely have a problem but even with good packaging it is impossible for us to Guarantee that specimens will arrive totally intact.
If you pay for Priority mail your items will be covered by postal insurance which will cover any damage in shipping-First class does not cover damage as it is not insured. The post office does now require you to bring the item in for inspection to receive postal insurance payouts. Your refund/discount will be processed once the item is presented at the post office.
Check us out! Please check out our other displays, they make wonderful Christmas, Birthday, Anniversary and some even Man Cave displays!
We also specialize in Antique Victorian Style displays, insects, animals as well as many other handmade wonderful and unique items and displays! I have lots of little items for your curiosity cabinets as well!
IF YOU PURCHASE A SECOND ITEM WITH YOUR ORDER AND SEND US A MESSAGE WITH THE ORDER THAT SAYS "GIFT", WE WILL INCLUDE A GIFT WITH YOUR ORDER. ALL ORDERS MUST HAVE 2 OR MORE DIFFERENT ITEMS (NOT ALL OF THE SAME) TO QUALIFY. OUR WAY OF SAYING "THANK YOU" FOR TAKING THE TIME TO LOOK!
All displays will be carefully packed to the best of our ability to insure a safe and damage free arrival. With Ground Advantage and Priority mail you will be covered by $100 worth of insurance. If damage occurs in shipping and your item was shipped with Ground Advantage or Priority mail, the post office now requires you to bring the package in to a postal center/office for inspection before any insurance payments will be approved and the item has to be in the original shipping box with all packing as you received still in box. Your refund will be processed once the package has been inspected and the receipt from the post office acknowledging the inspection is forwarded to us. This is an ordeal that no one wants to go through, including us, so we do our best to make sure no one has too!
Items that ship free and are returned for incorrect address or insufficient address will be charged a restocking fee or shipping fee to cover initial shipping costs and the balance refunded or given the option to purchase shipping for resending the item with corrected address.
If there was an original shipping fee and the item is returned for an incorrect or insufficient address and you would like the item resent, the option will be given to repurchase shipping. There are no refunds on initial shipping for an incorrect or insufficient address.
