When purchasing this item you are agreeing to the following: NO CLAIMS FOR SMALL BROKEN PARTS such as antennae (there is never any guarantee or refunds for antennae as they are just too fragile), detached tails, leg, head, wing or broken tarsi. This sometimes happens in shipping and are an easy fix. With skeletons such as birds, a head or leg can easily be detached and with bats it can be a foot or a head. When it comes to bugs, it is usually the beetle heads, especially horned beetles and Mantis are usually legs or head, other bugs, bees, wasp, dragonfly's, once in a while a leg might shake loose or the specimen release from the post due to temp fluctuations in shipping, all are a very quick fix. These small parts are easily fixable and you should be aware that you may have to fix (glue) a part or two when purchasing items like this and we will direct you through it. We do offer videos that show you exactly how to repair these items as well. We will work with you to correct any problems that may occur as our reviews reflect. If you are not comfortable repairing an item you may return the item, return postage will be the buyers expense and a refund for the item will be refunded as soon as the item is returned less shipping cost or restocking fee if one is posted for that item.
𝓢𝓬𝓮𝓷𝓲𝓬 𝓒𝓲𝓽𝔂 𝓞𝓭𝓭𝓲𝓽𝓲𝓮𝓼 - 𝓦𝓱𝓮𝓻𝓮 𝓶𝓪𝓬𝓪𝓫𝓻𝓮 𝓶𝓮𝓮𝓽𝓼 𝓶𝓪𝓰𝓲𝓬𝓪𝓵 🐇🔮✨
NOTE: If your item is in a glass dome please be aware that the domes are NOT permanently connected to the base. Care has to be taken when opening or removing the dome so not to damage the display or specimen.
We do our best to ensure all specimens, animals, insects and flora, used in our displays or offered by us are sustainably sourced.
If you purchase a second item with your order and send a note with the order that says "gift", we will include a gift with your order. All orders must have 2 or more items (not identical) to qualify. Our way of saying "Thank you" for looking!
All displays will be carefully packed to the best of our ability to insure a safe and damage free arrival. With Ground Advantage and Priority mail you will be covered by $100 worth of insurance. If damage occurs in shipping and your item was shipped with Ground Advantage or Priority mail, the post office now requires you to bring the package in to a postal center/office for inspection before any insurance payments will be approved and the item has to be in the original shipping box with all packing as you received still in box. Your refund will be processed once the package has been inspected and the receipt from the post office acknowledging the inspection is forwarded to us. This is an ordeal that no one wants to go through, including us, so we do our best to make sure no one has too!
Please contact us as soon as you receive if you would like to return the item. Returns are accepted if the request is received for the return within 14 days of the delivery and the return is received within 30 days of the delivery date. Return must be received in original condition, in original packaging.
Paid shipping items: Return shipping to be paid for the buyer. Cost of original item refunded once the item is returned. Shipping costs are not refundable.
Free shipping items: Return shipping to be paid for the buyer. Cost of original item refunded minus an $8. restocking fee (unless an otherwise noted charge is posted in the listing description) to cover original shipping and handling. Shipping costs are not refundable.
Items that ship free and are returned for incorrect address or insufficient address will be charged a restocking fee or shipping fee to cover initial shipping costs and the balance refunded or given the option to purchase shipping for resending the item with corrected address.
If there was an original shipping fee and the item is returned for an incorrect or insufficient address and you would like the item resent, the option will be given to repurchase shipping. There are no refunds on initial shipping for an incorrect or insufficient address.
