When purchasing this item you are agreeing to the following: No claims for small broken parts such as antennae or a detached wing, antennae are so fragile that they cannot be guaranteed in shipping. Wings and other small parts are easily fixable and you should be aware that you may have to fix (glue) a part when purchasing items like these. If there is a major problem I will take care of the matter. See my feedback for confirmation. I rarely have a problem but even with good packaging it is impossible for us to Guarantee that specimens will arrive totally intact although I have had very few problems to date. If you pay for Priority mail your items will be covered by postal insurance which will cover any damage in shipping-First class does not cover damage as it is not insured. The post office does now require you to bring the item in for inspection to receive postal insurance payouts. Your refund/discount will be processed once the item is presented at the post office.
𝓢𝓬𝓮𝓷𝓲𝓬 𝓒𝓲𝓽𝔂 𝓞𝓭𝓭𝓲𝓽𝓲𝓮𝓼 - 𝓦𝓱𝓮𝓻𝓮 𝓶𝓪𝓬𝓪𝓫𝓻𝓮 𝓶𝓮𝓮𝓽𝓼 𝓶𝓪𝓰𝓲𝓬𝓪𝓵🐇🔮✨
All specimens, animals, insects and flora, used in our displays or offered by us are sustainably sourced. This means the sale of this item does not hurt the species or the environment.
IF YOU PURCHASE A SECOND ITEM WITH YOUR ORDER AND SEND US A MESSAGE WITH THE ORDER THAT SAYS "GIFT", WE WILL INCLUDE A GIFT WITH YOUR ORDER. ALL ORDERS MUST HAVE 2 OR MORE DIFFERENT ITEMS (NOT ALL OF THE SAME) TO QUALIFY. OUR WAY OF SAYING "THANK YOU" FOR TAKING THE TIME TO LOOK!
All displays will be carefully packed to the best of our ability to insure a safe and damage free arrival. With Ground Advantage and Priority mail you will be covered by $100 worth of insurance. If damage occurs in shipping and your item was shipped with Ground Advantage or Priority mail, the post office now requires you to bring the package in to a postal center/office for inspection before any insurance payments will be approved and the item has to be in the original shipping box with all packing as you received still in box. Your refund will be processed once the package has been inspected and the receipt from the post office acknowledging the inspection is forwarded to us. This is an ordeal that no one wants to go through, including us, so we do our best to make sure no one has too!
Please contact us as soon as you receive if you would like to return the item. Returns are accepted if the request is received for the return within 14 days of delivery and the return must be received by us within 30 days of the delivery. Return shipping to be paid by buyer. Once the item is returned a refund will be issued minus a $8. restocking fee on each of these items ordered. There are no refunds on shipping charges.
Items that ship free and are returned for incorrect address or insufficient address will be charged a restocking fee or shipping fee to cover initial shipping costs and the balance refunded or given the option to purchase shipping for resending the item with corrected address.
If there was an original shipping fee and the item is returned for an incorrect or insufficient address and you would like the item resent, the option will be given to repurchase shipping. There are no refunds on initial shipping for an incorrect or insufficient address.
